Here are a few of the frequently asked questions we have gathered. Check them out below and contact us if you have any further questions.
It’s important as a conversion company that you have a good working relationship with the manufacturer. Wellhouse has worked with Ford since the introduction of the Transit Custom and we work closely with all their technical team. Wellhouse is also one of only three of UK manufacturers (as of April 2022) who have Ford's prestigious "QVM" (Qualified Vehicle Modifier) accreditation. This means Ford's top engineers from Europe have been and checked what we do.
These are existing customers who have a Wellhouse camper who are happy to show their campervan to prospective customers. Please contact us for details but the agents are listed on the find a dealer page.
With all the info and videos available online nowadays, we do get some customers that buy a van and have it delivered without ever coming to see us, particularly if they have seen one of our campervans close up somewhere else. However, you can't beat visiting a manufacturer and we can't stress enough how important it is to come and have a look round and see the vans been built.
Sorry no, not at the moment.
On new you get a 3-year conversion warranty to match the base vehicle warranty on new vehicles and 12 months on all the Japanese imported vehicles. On all used campers it's a 12-month warranty. All warranties are subject to terms and conditions.
Although we can undertake all servicing of your campervan, both the vehicle and its habitation equipment, you may find it more convenient to use the Mobile Caravanners Engineers Association (www.mcea.co.uk) who will come to your door to do the annual vehicle and habitation service. It is essential that these services are undertaken to maintain the warranties.
We also have service agents in Scotland and the South West.
Yes but it depends on the base vehicle it has to be the same as the Ford Customs and Toyota Proace's we already convert as in gross vehicle weight. Sorry we do not offer outside conversions on the Japanese imports.
Sorry, no. Many of the parts we have spent many months and thousands of pounds having tested and type-approved. We are also very proud and protective of our brand and in the past, people have bought parts from us and made their own conversions and tried to pass it off as a Wellhouse. With this in mind, we made the decision a while ago to only sell fully converted campers.
It depends on which vehicle.
£5000 deposit on order, then 5 weeks before your collection date, we need an interim payment of 35k to cover the base vehicle and the balance is payable on collection.
£5000 deposit on order, then within 3 weeks we need an interim payment of £7,000 to cover the base vehicle and the balance is payable on collection.
Yes, we offer a wide range of extras, including awnings, roof bars, bike racks, leather upholstery, security safe BBQ points, levelling ramps, and all sorts of other stuff. A full range of conversion options is available at the bottom of each page on the brands' section of the website.
We would need a book for this, however, we always say try using it first before you go spending lots of money on extras, everyone uses their camper differently to the next person so only by using it will you find what you really need. Also, make your first trip local or even on your drive that is an excellent way to find out what you need (and what you don’t).
When you collect your camper you will be given a thorough dispatch which takes at least an hour. We also have online dispatch videos and this is available on DVD as well and comes with your camper and we're also at the end of the phone.
Do you already have a Wellhouse Camper or are you thinking of buying one from us? Did you know there is a dedicated owners forum? Search Wellhouse Adventures and request to join.
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Websites are great for sending information and showing what Wellhouse do but you can’t beat a phone call and its always better to speak with us ahead of a visit so we can discuss in more detail what we can offer and your requirements.