Frequently Asked Questions

Before You Buy A Wellhouse

Here are a few of the frequently asked questions we have put together. Check them out below and contact us if you have any further questions.

  • What are the Customer Ambassadors

    These are existing customers who have a Wellhouse camper who are happy to show their campervan to prospective customers. Please contact us for details but the agents are listed on the find a dealer page.

  • Do I need to actually visit Wellhouse to buy?

    With all the info and videos available online nowadays, we do get customers that buy a van and have it delivered without coming to see us, particularly if they have seen one of our campervans close up somewhere else. However, you can't beat visiting a manufacturer and we can't stress enough how important it is to come and have a look round and see the vans been built. Since 2023 we have developed a bit of a factory tour so you get to see everything close up and also if you are buying a Japanese import there is so much more we show you when you visit than what's on the website.

  • Do you offer finance?

    Sorry no, not at the moment. The problem on the new conversions we build them in stages and work on stage payments and the finance companies don't like this.

  • The campers come with a warranty what about the Wellhouse warranty?

    On new you get a 3-year conversion warranty to match the base vehicle warranty on new vehicles and 12 months on all the Japanese imported vehicles. On all used campers it's a 12-month warranty. All warranties are subject to terms and conditions.

  • What servicing will the campervan require?

    Although we can undertake all servicing of your campervan, both the vehicle and its habitation equipment, you may find it more convenient to use the Mobile Caravanners Engineers Association ( who will come to your door to do the annual vehicle and habitation service. It is essential that these services are undertaken to maintain the warranties.

    We also have service agents in Scotland and the South West.

  • Can I supply my own base vehicle?

    Yes but it depends on the base vehicle it has to be the same as the Ford Customs and Toyota Proace's we already convert as in gross vehicle weight. Sorry we do not offer outside conversions on the Japanese imports.

  • Can I buy parts and build my own?

    Yes, we now have a separate part supply parts business to Wellhouse and we supply to conversion companies and professional converters.

  • What are payment terms with Wellhouse?

    It depends on which vehicle.

    New Ford/Toyota
    £5000 deposit on order, then 5 weeks before your collection date, we need an interim payment of 40k to cover the base vehicle and the balance is payable on collection.

    Japanese conversions.
    £5000 deposit on order, then within 3 weeks we need an interim payment of £8,000 to cover the base vehicle and the balance is payable a few days before collection.

    If you buy a vehicle that is on route from Japan then you can place a "holding deposit" on the vehicle and when the vehicle arrives you come to look at it and if you don't like it the deposit is refundable.

  • Can I order extras on the conversion?

    Yes, we offer a wide range of extras, including awnings, roof bars, bike racks, leather upholstery, security safe BBQ points, levelling ramps, and all sorts of other stuff. A full range of conversion options is available at the bottom of each page on the brands' section of the website.

  • Are there any other equipment or appliances that you would recommend as being particularly useful or definitely not worth their storage space?

    We would need a book for this, however, we always say try using it first before you go spending lots of money on extras, everyone uses their camper differently to the next person so only by using it will you find what you really need. Also, make your first trip local or even on your drive that is an excellent way to find out what you need (and what you don’t).

  • What training do you offer when collecting the campervan, particularly with regard to equipment operation and vehicle maneuvering?

    When you collect your camper you will be given a thorough dispatch which takes at least an hour. We also have online dispatch videos which is available on YouTube and we're also at the end of the phone.

Join the Tribe

Do you already have a Wellhouse Camper or are you thinking of buying one from us? Did you know there is a dedicated owners forum? Search Wellhouse Adventures and request to join.

Join The Group

Arrange a factory tour

Enter your details below and we will get in touch with you about a factory tour.

    Arrange a callback

    Websites are great for sending information and showing what Wellhouse do but you can’t beat a phone call and its always better to speak with us ahead of a visit so we can discuss in more detail what we can offer and your requirements.